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Product Policy Guidelines
Cancellations Policy:
Orders may be cancelled without penalty as long as you contact us by the times listed below.
Pickup Orders: By 6 p.m. (EST) the day prior to pick up
Atlanta Courier Deliveries: By 6 p.m. (EST) the day prior to the delivery date
UPS Shipments: By 4 p.m. (EST) the day of shipment
USPS Priority Mail Shipments: By 10 a.m. (EST) the day of shipment
Returns Policy:
We will accept returns of cookie containers (e.g. ceramic cookie jars)
as long as they are returned within one week of pickup or delivery in
undamaged condition and in their original packaging. Shipping charges for return of these containers will be paid by the customer.
Damages During Delivery or Shipment Policy:
If you receive a gift that has been damaged during delivery or
shipment, please contact us within 24 hours of receipt of your gift. Do
not discard any packaging materials. We will discuss the problem with
you and offer to you your choice of a refund, replacement, or credit.
Lost Shipments and Deliveries Policy:
Unfortunately, packages are occasionally lost during shipment and
delivery. If this happens to you, please contact us as soon as possible
so that we can offer to you your choice of a refund, replacement, or
credit.
Refunds Policy:
Cookie Quality: If you receive our cookies and you are not
satisfied with their quality and/or taste, please contact us within 24
hours and we will offer to you your choice of a refund or
replacement. For orders that were delivered/shipped,
delivery/shipping fees that were charged will be included in the refund
or replacement.
Wrong Cookie Assortment: If we have packed your order with the
wrong types of cookies, please contact us within 24 hours and we will
offer to you your choice of a refund for the cookies that you didn’t
receive or a replacement of the cookies that you should have received.
For orders that were delivered/shipped, replacement will include all
new delivery/shipment charges necessary to get the correct cookies to
you.
Personalized Containers: If you have received a personalized
container that is personalized incorrectly due to our error, we will
offer to you your choice of a refund or replacement of the entire
order. If you have received a personalized container that is
personalized incorrectly due to inaccurate information that was
faxed or emailed to us, we will not offer a replacement or refund.
Delivery Information: If you provided us with correct
delivery/shipment information and there is a problem with the
delivery/shipment, we will offer to you your choice of a refund or
replacement of the entire order. If you provided us with
incorrect delivery/shipment information that caused a problem with the
delivery/shipment, we will not offer a refund. If the incorrect
delivery/shipment information that you provided us results in
additional courier and shipping fees, we will pass these additional
charges along to you if you still want the delivery made.
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Order/Shipping Information
