GENERAL INFORMATION
This website is designed to enable you to place an order for:
- Pickup right here at our shop in Forest Park, Ga.
- Shipping by UPS Ground or USPS Priority Mail to a location
within the 50 US
states and to APO
and PPO overseas military addresses.
- Courier
Delivery to a location within the Metro
Atlanta, GA, area.
Just make your choices, fill out the information
on the order form, and continue through the check-out process. It’s that
simple!
PICKUP INFORMATION
We usually need one day’s notice so that we will have time
to prepare your order. Please place your order by 6 p.m. (EST) the day before you will pick it up.
Please be aware that we do need more than a day’s notice for
certain personalized containers. Under the description of each of these
containers, you will be given the amount of time that it will take to prepare
it.
We also may require additional notice at busy holiday
periods, especially Valentine’s Day and the month of December (Christmas). When
we are maxed out at these times, we are unable to take additional orders until
the peak rush period has passed. So
please order as early as possible at these times.
SHIPPING/COURIER INFORMATION
Please place your order at least one day in advance. We must
receive your order by 6 p.m. (EST) so that we
will have time to process it for either shipping or courier delivery the next
day.
As stated above under Pickup
Information, we may need additional notice for personalized containers and
for orders placed close to busy holiday periods.
We will ship your order by either UPS GROUND or USPS
PRIORITY MAIL. We want your cookies to arrive fresh and delicious and that is
why it may be necessary to ship USPS
PRIORITY MAIL to locations that UPS GROUND cannot reach within 2 days.
As most hospital stays are brief, we recommend that you send
“get well” shipments/deliveries to the home after the patient’s hospital stay.
Of course there are exceptions and it is fine to send shipments/deliveries to
patients with lengthy hospital stays. Before ordering, PLEASE check with the
patient to make certain they will be there for several days!
The shipping/delivery
information (address and phone number) must be complete and accurate. If
you are shipping/delivering to an apartment, we need the name of the apartment
complex, the street address, and the apartment number. If you are shipping or delivering
to a company, please include as much information as possible. In addition to
the company name, please include all other relevant information such as the
department name, the department or suite number, and the floor. Incorrect/Incomplete information that
delays or prevents shipment/delivery will cause you to pay additional charges.
PERSONALIZED CONTAINERS
Personalized containers (like rocking horses and flower
pots) take time to paint. Be sure to read the lead time necessary to prepare
these containers before they can be shipped/delivered. This information can be
found under the container description.
HOLIDAY ORDERING (e.g. VALENTINE’S
DAY AND CHRISTMAS)
Be sure to order as
early as possible at busy holiday periods.
We are a small company and we can only handle so much business at
these peak periods.
LARGE ORDER INFORMATION / LARGE ORDER DISCOUNTS
Placing multiple orders of the same container to send to multiple
locations might be a time consuming task using our website order form. Please
contact us first and we will work things out to make this process as simple as
possible.
We do offer a Large
Order Discount. The qualifying order must be placed by 6 p.m. (EST) one day prior to pickup or shipment. December orders
are the only exception to this policy---these qualifying orders must be placed
by the Wednesday before Thanksgiving in order to receive this discount. Large
December orders placed after this date THAT WE ARE ABLE TO FILL will not
receive the Large Order Discount.
THE LARGE ORDER DISCOUNT*
IS:
$100-$199 Purchase……………………..5% discount
$200-$299 Purchase………..……………8% discount
$300 or greater Purchase...………….....12% discount
*Delivery/Shipping Charges are not available for discount. Discount can be applied during check-out.
PRIVACY STATEMENT
When browsing our website, we do not collect any information about you,
other than a counter that tells us when someone visits our website and
what region they are from. The only times your personal
information is collected would be when you might place an order with
us, or if you sign up for our email list voluntarily.
Ordering:
Data must be collected so that we may fill your order. This data
might include your name, address, phone, and email address. Other
data that might be collected would be your credit card information if
you choose payment by credit card. We use a "secure server" to
collect your credit card information, which means that your information
is encrypted for security purposes and is sent to a secure area where
only we can access it in order to process your payment. You can
determine that your information is in a secure area by looking at the
URL and noticing the "https://" instead of "http://" that will be at
the top of the page. This is where you would enter your credit
card information or where you would be taken to Paypal..
Upon placing an order with us, your personal information (name,
address, payment information) may be stored in a secure on-line
location for a period of 8 weeks or less, and then is purged (erased)
completely. We do not keep your personal information online, on a
permanent basis. You may email us
at any time after placing an order to request that your personal
information be deleted immediately, otherwise it is automatically
deleted within a few weeks from that location.
While we use encryption to protect sensitive information
transmitted online, we also protect your information offline. Only
employees who need the information to perform a specific job (for
example, billing or customer service) are granted access to personally
identifiable information. The computers/servers in which we store
personally identifiable information are kept in a secure environment.
Email List:
If you request to be added to our email list, your first name, last
name, and email address will be stored so that we may send you specials
and occasional email notices. You can opt out at any time from
this list.
Information Collection, Use, and Sharing
We will not sell or rent your information to anyone. We
only have access to/collect information that you voluntarily give us
via email or other direct contact from you. We will use your
information to respond to you, regarding the reason you contacted us.
We will not share your information with any third party outside of our
organization, other than as necessary to fulfill your request, e.g. to
ship an order.
If you feel that we are not abiding by this privacy policy, you should
contact us immediately using the contact information below.
Still have questions? Please call or email us and we will be happy to assist you.
BUSINESS HOURS:
Monday - Friday 8:30 a.m. - 6
p.m. EST
Saturday 10 a.m. - 4
p.m. EST
Phone:
404-363-4438
Fax:
404-363-3149
E-Mail: info@cookiegramsofga.com
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Order/Shipping Information
